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Reply to "Saks return policy sucks - WWYD?"
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[quote=Anonymous][quote=Anonymous]Op, how did you approach the sales person when you tried to exchange the shoes? I am guessing you were not contrite but just thought you were entitled to a return. Tell you what, pick another store location and go in an grovel - you are really sorry, you love the shoe, you meant to return it - you had a travel out of the country for several months - you know the return window has passed but all you want is to get a smaller size - you would really appreciate it if they could make an exception to the 90 day return policy. Let us know if you get a different response![/quote] I called customer service. I definitely groveled because I did feel bad. I was really surprised they were so inflexible. It was only a $200 shoe which is nothing compared to most of their sales, I am sure, so maybe that had something to do with it. I should have titled this I SUCK - sorry, PPs.[/quote]
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