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Home Improvement, Design, and Decorating
Reply to "WWYD?!? Big Box Disappointment (Kitchen)"
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[quote=Anonymous]If the BB store did all the measurements and ordering, it ultimately falls on them. I do think it could have been handled better by your contractor but that’s all hindsight. I would state the facts to the BB store. I would list everything that needed to be done and fixed in order for the kitchen to be as you ordered. I would also provide the additional costs you incurred. After you lay out the facts, I would say: “This needs to be rectified. How will you make things right?” If their answer is acceptable, take it. If not, escalate. I’m real sorry you’re going through this. I know how stressful it is. Every job we’ve had done has had its challenges. You’ll work through them and it will work out. In the end, you’ll enjoy your kitchen and it will be a “fun” story and life lesson. [/quote]
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