Reply to WWYD?!? Big Box Disappointment (Kitchen)

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Reply to "WWYD?!? Big Box Disappointment (Kitchen)"

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[quote=Anonymous]Looking for some perspective because this has been really frustrating.

We worked with a big box store design specialist who arranged for measurements through their contractor, and we ordered a full set of cabinets based on the layout they created.

During install, our contractor found a major issue: the design didn’t account for a door swing, so the layout as planned wasn’t functional.

The only way to make it work was to switch to a smaller sink cabinet (otherwise we would have had to redesign that entire wall of cabinets). That allowed everything to fit and the door to fully open—but it threw off the original design, including the sink no longer being centered under the window.

To fix that, our contractor had to tear out newly finished drywall, reframe the wall, and physically move the window so it could be centered over the sink again. Then redo drywall, trim, etc.

As you can imagine, this has delayed the project—we were supposed to be finished this week, but we’re still waiting on the replacement cabinet. We’re also not currently living in the home since we don’t have a functioning kitchen (and can’t even install countertops without the cabinet).

I could deal with the mistake if the resolution felt fair, but here’s the issue:

When we originally placed the order, the designer offered us a free dishwasher as an incentive to move forward. Now the store is counting that same dishwasher as part of the “concessions” to fix their mistake, along with a $100 credit.

That doesn’t sit right with me.

We tried to be reasonable and accept the smaller cabinet as a compromise rather than forcing a full redesign and reorder (which would have been more expensive and time-consuming for everyone).

The store did replace the cabinet, but we’ve still absorbed all the additional labor, cost, and disruption.

At this point, it feels like we’re being left to deal with the consequences of their design error.

Am I wrong to expect more meaningful compensation here? What would you push for in this situation?

Husband is demanding free appliances ($4500) or forcing them to redesign and reorder all new cabinets to make it work.  Considering they admitted fault with measurements and design this would likely be more of a headache for them than it’s worth to make us happy.

How can they expect the customer to absorb the costs of their own mistake?!?

What would you do?

-Hangry Mama[/quote]

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