Reply to At your workplace, is the expectation that you will respond to emails in a timely fashion?

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[quote=Anonymous]Self employed running my own 1099 consulting business:

Any non-call message (email, slack, WhatsApp Signal, Imessage etc.) from 8-6 EST hours M-F is within the hour (unless in a meeting)

Calls are usually returned within 15 minutes If I do happen to miss it or as I finish another meeting.

Setting expectations clear of when you're available and mentioning to the client that I afford all my clients the same level of respect (no taking other calls during protected time with a client) if they happen to create a fuss over a delayed call or email back which thankfully hasn't happened as all my clients thus far have been understanding.

People notice patterns. If you usually respond quickly and you happen to miss something and take a day then it's not as bad per se as constantly ignoring your client.

Even if you can't fulfill the request immediately, just a quick note saying you've seen their message and are working on it goes along way for relationship building.

What I mainly do is relationship building and sharing a cell number and chatting over a messaging app can blue the lines occasionally so it's important to set boundaries upfront (I usually stipulate in the contract my hours of availability M-F with the potential to respond outside these hours for emergencies). 
 [/quote]

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