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[quote=Anonymous][quote=Anonymous]No, they're doing less with more, but the consumer does not have good options to vote with their dollar.

Yesterday I went to the doctor and instead of 2 or 3 ladies at check-in like usual, there was one (on the phone with a patient) and a bunch of kiosks. The kiosk wanted me to log into an app on my phone to get a QR code to check in. I didn't want to download an app in the waiting room so instead I typed through like 6 screens on a crappy touch-screen keyboard. It was slower and more annoying than if a human used a regular keyboard to check me in, and those touch screens will definitely break. Also, I had to scan in my driver's license into who-knows-what database instead of just showing it to a human. 
But the hospital got to fire 1 or 2 receptionists so it's "efficiency."[/quote]

This is a perfect example OP

Same with customer service phone and chat being replaced with bots. It sucks for customers but there's no recourse - you don't know about all of this on the front end.[/quote]

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