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Reply to "Ins/ How to talk to a person"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]Can you do an email message through their claims website?[/quote] They highly encourage "live chat", which turned out to be more AI bs. I received an update from one the providers. [b]There was a glitch from 2/2-2/20 and all claims were denied![/b] Crazy. My problem is solved...until the next time I need to speak with a person.[/quote] That's pretty egregious that you had to find out from the provider. So this glitch happened, everything was denied and no EOBs AND no notification!? Of course they were doing forensic analysis of everything impacted in their mainframe, root cause analysis, and putting some fixes in place, but I would love to know what their communication process is, since the impact reaches past providers to patients as well! In this case, OP wasted hours and hours resolving this herself. [/quote]
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