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Reply to "Ins/ How to talk to a person"
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[quote=Anonymous]There was a glitch with Anthem/Carefirst BCBs out of state claims in early February which caused claims for 2 separate family members to be denied. No EOBs were generated and the denial letters put the blame on the providers, whose previous claims were always approved. One provider won't address it and the other provider filed a complaint with the "insurance board" after 4 attempts to fix the issue. I've called 5 times this week and spoke to "agents with virtual AI assist." I guess that's live action auto tune? or something? Today I talked to an "AI Virtual assistant" named Patricia. She sucks. I kept requesting to speak to a supervisor about the two claims, but the AI can only do one thing a time. It put me on hold for 20 minutes, but every time I made a noise, it piped up that it was "helping me." How can I talk to a person and not AI or AI enhanced "people?" Please tell me there is a way which doesn't require being on hold for hours.[/quote]
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