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[quote=Anonymous][quote=Anonymous]I’ve been going to the same hairstylist for the past 15 years. I’ve followed her to three different salons. I tip her 45%. I give her a similar tip if I come in around the holidays.

I had an appointment today at noon for a simple trim (no color or anything else). Early this morning my child woke up sick and I had to stay home. I sent her a text at 9am and even called the salon when it opened at 10am to cancel my appointment. She is now working at one of those salons where you rent the chair/space and run your own company, hers is her own LLC. She has a policy where if you cancel within 48 hours, you are charged a $35 fee. I mention this to say that this policy is her own, not mandated by the salon. More than once she’s called ME to cancel when something has come up and I’ve simply rebooked—life happens. So you can imagine my surprise when she texts back that she’s sorry but she still has to charge me the $35 because it’s policy. I don’t know how to feel about this, because that was a choice. I don’t expect preferential treatment, but maybe a certain level of camaraderie and reciprocity due to my loyalty, perhaps, if that makes sense? I’m left with a really bad taste in my mouth over this and don’t know what to do. [/quote]

I would not go back.

I have seen my person on and off for twenty years. This happened to me and she did not charge me the fee. [/quote]

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