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[quote=Anonymous][quote=Anonymous]I own a B2B service business. I was hired by a business last year. [b]I do offer a guarantee, and my contract spells out the specifics. [/b]

I have a [b]client[/b] who is upset with me because they [b]didn’t read the contract before signing and misunderstood the guarantee[/b]. Let’s just say I guarantee revenue of $100k in the time period we work together. I not only hit that target with this client, but tripled it ($300k revenue). They misunderstood this to mean I guaranteed at least one *sale* of $100k, which we did not get.

In our initial call before they signed, I said something along the lines of “[b]I guarantee sales of at least $100k”. The contract specifies this is total revenue, [/b]but they are taking this as proof that I meant I guarantee at least one single sale of $100k.

Obviously, I have an attorney in case this escalates. But I would like to try to de-escalate this before it gets to that point. However, I am not willing to do additional work for free or give a refund.

To make matters worse, this is a family business with many large personalities involved, and tension among them is very high.

Any tips for what I can say beyond “our contract states XYZ”? [b]I have already sent them a copy of the contract but they are insisting I misled them.[/b] I also know as soon as I go down that route, I will start getting scathing messages from them. So hoping to de-escalate things. [/quote]

Did the other party sign the contract ?

I am confused by your statement: "I have already sent them a copy of the contract...." When did the other party first receive a copy of the contract ? Was it a signed contract ?

My impression is that you had an oral understanding/misunderstanding and when it became clear that there was a misunderstanding, you produced a written version of the oral agreement. Is this correct ?[/quote]

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