Reply to If you’re great with customer service, help me.

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[quote=Anonymous]If sounds like they have paid your bill in full - given your statement that you do not want to provide a refund nor offer additional services.

So a) what is that they want and b) what are you agreeable to offering. Based on your posting it sounds like not a thing.

I own a residential remodeling company. I mainly do whole house remodels so people basically pay me on average 1M to rip apart their perfectly good homes and put them back together again. As you may imagine I often have customer experiences issues.

My overriding theme when dealing with these issues - even with people that I realize are being less than forthright is to ensure I always engage in an ethical manner and to completely remove the issue.

So you are complaining about x, if possible I take it completely off the bill.

Agreeing to hire me and spend 1M+ with my firm takes a faith in me and my firm.

I may have clients that are not happy with how we cleaned up, or how long things took to finish, but I want to ensure that all my past clients will say that I always behaved in an ethical manner and that my work was meticulous - and yes that even goes for the few scoundrels I have inadvertently worked for.

I can’t tell if you are getting scammed by this client or if perhaps some of the family member don’t want to pay. My advice, if you can afford it, is to refund their services or whatever they are asking, smile, and wish them the best of luck. And then beg off any additional work requests.

Easy to say - not so easy to do I know but it’s not about them - it’s about you and your business’ reputation.

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