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[quote=Anonymous]I recently started going to a new PCP. I have seen this PCP three times. Two out of the three times, they submitted the insurance claim incorrectly, and I was billed for a visit with them claiming my insurance had told them I was not insured. Both times, it has taken multiple phone calls to their billing company and me being quite insistent with them to get them to resubmit the claim correctly. The most recent call took 2 hours with them contradicting themselves multiple times until I finally sat on the line with them while they called the insurance to confirm what I had already told them. Lots of putting me on hold to "check with the supervisor" which starts to feel like them intentionally wasting my time. We have not had this issue with any other providers (and combined our family has multiple providers we see regularly, including ones that use the same billing company). I am hesitant to search for a new PCP as I have started getting to know this one, while not perfect I feel comfortable with them. But dealing with fixing the claims is extremely draining. I tried calling the practice to try to understand why this is happening but got sent to voicemail and never got a call back.[/quote]

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