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Reply to "If you’re great with customer service, help me. "
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[quote=Anonymous]I think your client doesn't read very well and you are unlikely to appease them by stressing this. Are there gender dynamics involved? Woman to man? That might be a factor. Are $100K sales at all common? Are they far more profitable than 10 $10K sales? Can you figure out how much profit they think they didn't get? Can you comp them on a bit more service to get rid of them? They could just be those kind of people who don't want to pay and frequently complain to get discounts. [/quote]
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