Reply to Question about how we should deal with contractor did a lot of work but didn't fix the issue we hired him to fix

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Reply to "Question about how we should deal with contractor did a lot of work but didn't fix the issue we hired him to fix"

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[quote=Anonymous]We hired a roofer who was great in many respects--showed up, worked hard and was nice.  One project was to fix the slope of the roof over our porch so that water would stop pooling and would drain down the downspout.  He provided a few options for how to accomplish this, and we chose the one that was in the middle price-wise.  I saw them working, and they were using a level to make sure that the slope would go towards the downspout. He completed the work yesterday, and we noticed that water is still pooling on the porch roof and failing to drain down the downspout today.  I just text him and he wrote "we realized that we couldn't completely fix the slope to prevent all pooling without making the repairs visible from the street, so we did the best we could.  There will still be some pooling, but it should be less."

He's right that there's slightly less pooling.  Or at least, it's less deep in one corner as it now pools all along one side.  My guess is that it'll dry slightly faster rain because the puddle isn't as deep, but it'll still eventually erode the roof material and it'll still cause the issues with increased mosquitos that were the drivers of this project.

The contractor is very nice, but he seems to be insisting that they did the best they could and should be paid.  I'm not a cheap person, and I usually don't cause problems like this, but this project was a few thousand dollars and didn't accomplish the goal.  I'm surprised that he didn't let me know when he determined that the goal wasn't possible without making the repairs visible from the street--I would expect that he'd discuss that with me so that we could make a reasonable decision about what to do.

Should I still pay?  He spent the time, bought the materials and worked hard....but the project was a total waste from our standpoint.   The roof was in fine shape!  We only did this because the slope didn't direct the water into the downspout and the pooling was causing damage to the roofing material and contributing to mosquito proliferation.  Both of those problems still exist.[/quote]

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