Reply to Cathi Cohen's In Step Therapy

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[quote=Anonymous]Dear DC Urban Moms,

I am very sorry and concerned to hear of this feedback about responsiveness to you even before you've had the chance to meet our wonderful group therapists.  Please know that improving our communication to you not just during the group process but while we take the time to carefully match your child to an appropriate clinical group is a critical goal of ours.

After 17 years of putting together hundreds of effective social skills training therapy groups for children of all ages, I know how complex the group formation process is.  It's a very tricky one, and it can be frustrating for us but especially for you.

We intentionally take the time to match children based on an assessment of their social, emotional, and developmental levels, and at the same time remain very cognizant that you come to us with some urgency to get help for your child as soon as possible. We distinguish ourselves by not haphazardly putting disparate groups of children together because we know that these do not offer maximum benefit to the needs of your children.  At the same time, waiting on a waiting list for months is unacceptable.

Having said that, we clearly have to be much, much better at communicating with our families during the group building process.

I welcome talking to any of you directly on this.  By phone, my cell is 703-346-4268 and by email cathi@insteppc.com.

All the best,

Cathi Cohen 
Director - In Step
703-876-8480
www.insteppc.com[/quote]

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