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[quote=Anonymous]So I was supposed to start chemo today--8:30 appt.  It was an appt set at the practice's convenience and not on short notice.

At 5pm last night I get a call that there are problems with the insurance authorization.  I'm asked to call my insurance co, who says nothing's pending.  Practice rep declines to cancel the appointment, saying sometimes things come through last minute.

I'm there this morning on time.  Nurse cannot administer chemo because it's not been fully authorized.  The admin person is late and no one knows when she'll show up. Receptionist literally throws her hands up in the air because she can't do anything.  I wait 90 minutes only to be told to go home when admin person does show up.

I'm still stewing even though new appointments were scheduled this afternoon.  Would you expect an apology from the physician? This situation follows a no-show virtual appointment with a nurse. Scheduler cannot explain what the problem with insurance was.  I'm mad because I wasted time, rearranged my schedule, spouse rearranged schedule, but maybe this is just where we are as a country. Resign myself to crappy service?  Even during cancer?[/quote]

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