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[quote=Anonymous]I have an older fabric couch that I just had cleaned.  When they left, I was already not thrilled as the couch was really, really damp.  We had to put a fan on it and keep the cushions off and move for 3 days.  When I started putting the cushions back on I noticed that almost every cushion and parts of the couch itself are fuzzy now due to the excessive rubbing or vacuuming( I guess).
I was able to flip some of the cushions to hide the damage but several have damage in both sides.  The couch looks awful now!  They also applied a scotch guard substance and it now feels greasy and definitely has a buildup.  I had to wash my hands after touching.
My question is this- what can I have them compensate me ?  Obviously, I’m asking for a full refund on the cleaning but can I ask for more?
In full disclosure, the couch is older(2016) and my cats were not kind to the bottom of it.  You can see numerous loose threads along the front of the couch due to the scratches.
Thanks for any advice- I’ve never had this happen!
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