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Reply to "FaceTime—What does this mean?"
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[quote=Anonymous][quote=Anonymous]Look for a Strange app. New app she did not mean to install. Odd behavior. Malware might not be visible at all though. If you use iCloud, it should have a backup of your data. If bot, then my suggested next step is to retrieve/copy/backup any photos, videos or music from the phone onto a computer at your house. Then, make an appointment with the Apple Store's "Genius Bar" (i.e., apple tech support) and have them do a full factory reset and clean reinstall. This should wipe the phone and get it clean, but any non-backed up data will be lost.[/quote] And after that, set the parent controls to require your permission to download new apps, even free ones. You can probably get the Genius Bar to walk you through that, if needed, but it’s pretty easy. [/quote]
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