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[quote=Anonymous][quote=Anonymous][quote=Anonymous]I’m curious if other teams have run into this same situation with recent soccer tournaments.

Our team registered for the Visit Raleigh Girls College Showcase and followed the rules to book hotels through the tournament’s approved travel agency. We were told that our team wouldn’t be placed in a bracket until we booked our rooms, even though the field locations hadn’t been released yet. This is new. We've attended this tournament multiple times, and as far as I can remember, we've never had to book a hotel prior to being placed in a bracket. We had only a massively large area where our age group would potentially be placed. So, we picked a hotel more or less at random just to meet the requirement.

Once the brackets finally came out, we learned our potential fields are nowhere near our hotel. The tournament then encouraged us to rebook at a hotel closer to the fields. This is in itself frustrating because having to do another search for hotels closer to the fields for a group of 18 families is a splitting headache. But when we tried to move, the travel agency said we’d have to pay a $5 per room per night fee again since we were switching hotels, even though we only needed to change because of how the process was set up in the first place.

Between booking blind, having to deal with another search on the platform, and paying extra fees, the whole setup feels even more frustrating than ever.

Has anyone else experienced this? Were you able to get the rebooking fee waived or find a way around it? I've emailed the travel agency who responded saying the fees are nonrefundable (but didn't respond to my request to waive the new fees). The tournament hasn't responded to my email.[/quote]
I would turn it over to your club admin to deal with as far as getting assessed that fee. This is ridiculous, to expect a team manager to deal with this level of incompetence.
[/quote]

Our club admins don't get involved in any hotel conversations. It's all left to the team mom/dad. Do your admins get involved in this stuff?[/quote]

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