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[quote=Anonymous]I’ve been at a remote first company for 5 years, so joined during Covid, and it feels like we have way too many “culture” activities not directly related to supporting clients. This is a team that has little turnover, and most of us have been here since 2022 at least so not a lot of “get to know you needed” - also most everyone is in their thirties. Small ish company - around 300 people total and a 40 person Client Success team.

Were required to have internal calls before every client call to discuss what were going to talk about on external calls, and with 10-15 client calls a week
And different project teams, we end up with 6-7 other internal calls just for those. We also have multiple team meetings, town halls, webinars, and “culture calls”, mentorship pairings were required to attend each week and the time isn’t well used at all in those meetings. I understood wanting lots of calls during Covid when people were stuck at home and many of us didn’t have families yet, but people are busy and are over putting in 60 hours a week when the work could be done easily in 40 hrs if time was spent better

Is this par for the course for Customer Success? My manager also wants this to change but our leadership team isn’t open to feedback - and punishes those who share.

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