Reply to Reviews - McCarthy Services Heating and AC

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[quote=Anonymous]Do not use this company. After we paid McCarthy almost $900 to clean our air conditioner unit last May, and when it stopped working in July, another $600 to flush the condensation drain, I called to ask why these charges were so ridiculously high. Over the next few weeks, I spoke to five different agents, who all assured me that they were "escalating" the issue to a service manager, and I would receive a call in 24-48 hours. That was a lie. Having received no response to my multiple calls, I drove to the office and asked to see a service manager in person. Instead, the office manager met with me, and told me that they had a set list of charges for certain tasks, and they did not have the discretion to change them. She did not give me an answer to my question of why they treat their customers with such disrespect. Nor have I ever spoken with a service manager. I call BS.  Service providers rely heavily on neighbor referrals and word of mouth. It's not hard to guess what my two cents will be. Also, there should be a minus sign before my rating.[/quote]

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