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[quote=Anonymous]First, control the flow. Don’t respond immediately; that just encourages people to continue treating you like a vending machine. Make them wait. Build an FAQ (or when your org gets Copilot, you can just use that or even build an agent to respond to people!) When people pong, respond with: “here is a link to an FAQ and some self help resources. If this doesn’t resolve your question, please email me and I will respond when I am able.”[/quote]
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