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Reply to "How many "accidents" are ok with house cleaners?"
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[quote=Anonymous]That really seems like a lot. We had one big issue in 15+ years. We use a firm. Our then-regular cleaning team once pushed a heavy piece of furniture (unclear why as it was not part of the cleaning routine) and it create a deep gash in the wood floor. They did not tell us (e.g., call, leave a note) and we saw it that evening once home from work. We called and left a message after hours and heard back the next morning. Their insurance covered our choice of workers and the repair (relatively new home so builder provided his carpenter). We continued with cleaning company, though asked for a new team, as we could not trust due to lack of communication. [/quote]
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