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Beauty and Fashion
Reply to "Does Kohls even want to be in business?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]It seems like that isn’t really Kohl’s fault, but is UPS’s. [/quote] Not a shill for kohls but agree - this doesn’t seem like a kohls issue. [/quote] This. I own a business and customers don't understand that once packages are in the possession of the shipping service, we can do nothing until a certain point (e.g., file a claim, get higher tier support, etc). I've done this for 15 years and it is harder now than ever to get support from UPS, FedEx, and USPS. [/quote] It is a Kohls issue but the only thing a customer can do is report it missing. They cannot file a claim. If its gone missing after a certain time, a good business will refund or resend the product. Ultimately its on that business to make it right. Good customer service is important or you lose customers. [/quote]
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