Reply to Vent: Medical Records Department Complained my child has too many records to download

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[quote=Anonymous]   I understand people are overworked and places understaffed so I am just venting. My child has special needs (but high functioning) and multiple medical issues. She is now at an age where she needs to be transferred to an adult specialist for the medical issues. We have created zip drives to put everything together from previous doctors and second/third opinions (when things were more serious) since the last doctor only transfers records from their facility. This is the first time anyone has complained about the zip drives. The woman first tried to convince me she could not open the zip drives. When we had to go for a second and third opinion years ago nobody complained. I suggested she talk to IT because every other facility could open them. She then admitted she could open the drives, but it was tedious downloading everything. I suggested IT may have a faster way to do it. She asked if everything was needed. There were many tests run to rule out things and then many tests to figure out the issue. The summaries have some errors and I find most doctors want to see the actual data.

I tried to be empathetic and respectful, but I cannot imagine complaining to a parent of a kid with multiple needs about this. Has anyone else had medical records give you grief for having too many records?[/quote]

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