Reply to Are Technicians told to find a problem even when there isn't one?

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Reply to "Are Technicians told to find a problem even when there isn't one?"

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[quote=Anonymous][quote=Anonymous]Yes many companies do this.  The technician gets a commission if he/she upsells something.  A friend's son just recently started working as an HVAC tech for a large chain.  She told us he had been trained to upsell.

Recently, we had an HVAC tech that came recommended to us to repair our air conditioner.  When he was working in our home, he told me that his previous company really pressured him to upsell services and he felt like he was stealing from people when he sold them something they didn't need.  He couldn't in good conscience do that anymore and decided to go into business for himself.[/quote]

Interesting, this explains why they suggested we get a new system instead of a relatively expensive repair on pretty new system. We switched to an independent guy who said we definitely don't need a new unit. He fixed it and it's been working fine for years since.

I had assumed they were just afraid of a cascade of expensive repairs themselves so they'd replace it like a lot of people do with cars and told me to do the same.[/quote]

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