Reply to "Mary S" or "Sharon D" at healthcare companies

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Reply to ""Mary S" or "Sharon D" at healthcare companies"

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[quote=Anonymous][quote=Anonymous][quote=Anonymous]This begs the question, why do you want to know the last name of the person who emails you to say your claim was denied by the company she works for?[/quote]

Because of the hostility it implies by suggesting it doesn't trust the people it's supposed to serve by hiding its employees behind a firewall that is often difficult to penetrate?

I don't see this in any other major bureaucracy. Even the Fed doesn't do this. I've also noticed there's a strange reluctance to provide you with email addresses or even paper addresses. They want you to call the "Sharon S" rather than admit anything in writing. [/quote]

So again- why do you want to know the secretary/ paper pushers last name? How does that help? Unless you want to contact that person outside of their work, or find where they live, or post on their social media? Surely you can see why someone whose job it is to mail out bad news to people would want to stay somewhat protected.[/quote]

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