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Reply to ""Mary S" or "Sharon D" at healthcare companies"
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[quote=Anonymous]Anyone notice when receiving correspondence, whether mail or messaging, from the healthcare bureaucracy it is always signed as Mary S or Sharon D, with no full last name? I noticed this with my last healthcare company and now with the current one. I never see this strange reluctance to provide you with real full names anywhere else and I deal with plenty of government bureaucracies both on state and federal levels in my job. At the same time they know your full name and all your details. Are these real people or AI bots the healthcare companies use, even if a phone number is provided? [/quote]
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