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[quote=Anonymous]Aetna sucks. I have been on the phone with them all day for the exact same situation. I started my IVF cycle 4 days ago and need a gonal F refill for tomorrow morning and so I had to do the authorization, Dr.s office did that, then they said well you need the ultrasounds also the nurse denied the med. Then someone called me from Aetna precert to tell me that the meds had been authorized, I had 4 refills left and I could have gotten them when I first picked up my meds. So when I called the pharmacy they said its still needing precert. So again I spoke with the precert dept, after waiting on hold for 20 minutes and I had 2 people on the line and they said it should go through, it's been authorized that the reason it didn't go thru was they were only trying 1 when it was authorized for 4, doesn't make sense that you can't get 1 but 4 is ok. So tried again with the pharmacy, and not even 4 is authorized of course it says needs precert. So called Aetna Specialty Pharmacy to see if they could fill it, as I am not forced to fill with them, and even though in their notes they see that it's approved for the 4 refills not even they can fill it, still says needs precert. So I am on hold with them now waiting to find out what's going on. They say maybe a glich in the system, but really come on Aetna, this is so stressful! Already I am worried about failing this IVF and I have to worry about being able to continue with it because of having meds. Plus stress is the last thing to add to an already stressful situation and don't they say stress can affect a cycle. ARg[/quote]

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