Reply to Warning about the Marlins @ Audrey Moore

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[quote=Anonymous][quote=Anonymous]Unfortunately I think a lot of teams are clear in  their terms that they don’t offer refunds. I’m not saying that’s right but it’s a common policy. [/quote]

But there is a basic agreement. Club provides services (swim coaching) and families (customers) commit to a year’s worth of fees. The families have an expectation of a certain level of service in exchange that was sold when families registered  - and it’s professional coach (not a HSer).

When services are not being provided as advertised families get cranky. It was brought to the Site Director’s (Bill Marlin) attention. Bill did nothing to correct/resolve and created an acrimonious relationship between the coach and family. It was a jerk move. Marlins certainly didn’t uphold its end of the agreement in the scenario as portrayed.

Depending upon timing, perhaps Bill or Barry themselves could have coached the practices to fill in for the missing coach? That would definitely have been a better solution to the issue.[/quote]

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