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[quote=Anonymous]I’m working for a client who has a big, messy situation that is not uncommon in their industry. Their specific problems stem from what appears to be not just industry-wide issues, but also years of neglect and poor decision-making around spending and debt.

The problem is quite unwieldy and the client has been very coy in the information/employees they’re allowing me to access. I’ve tried my best to structure the current problem and potential areas to investigate, but they keep coming back to me saying things like “well actually we have all of that data and it says x so you’re asking the wrong question.” Ok, but I don’t have any of the data and I need to see it to understand what is and isn’t relevant.

Pardon the metaphor, but it’s like they’ve hired me to search around in their dark attic for something in an unlabeled box, but they know what’s in every box and when I find something, they’re like, no, that’s not the right box and we know what’s in it.

Has anyone ever dealt with a client like this? I try to assume the best in my clients but I’m not sure what their motives are here. It feels like someone has an agenda, and someone else is trying to lead me to answers that fit that agenda.

Every time I try to zoom out to see the big picture, there’s hemming and hawing about how this data won’t really be helpful, or that piece of information isn’t relevant to [their spot in a pretty homogenous industry].

Should I fire them? I can’t take this to an individual because I was hired by a board…which also makes me wonder if I’m part of a separate board agenda. I’m going crazy![/quote]

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