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[quote=Anonymous][quote=Anonymous][quote=Anonymous]My PCP went to a concierge model, so I followed and paid $2100 for just an annual physical exam. In my case, I have all normal labs with no health issues. Additional fees are charged for any other appointments. Their assistant is not prompt at responding to any voice mails I leave, and I had to initiate calling again to ask about scheduling and another very benign question. Also, I recently discovered that the portal that I was using previously (prior to the physician going concierge and using the same portal) --- will not allow me to email my provider directly. (Prior to joining this concierge model, I was able to email my provider directly!) I feel irritated now that I have to always leave a voicemail and cannot message directly, plus I am paying substantially more.

I understand I can't hound the physician for mundane requests, and of course the provider should be compensated for their time fairly -- but I'm now paying for a concierge fee and would like to understand how I am suppose to contact the provider directly rather than always have a dilatory assistant to funnel through. I thought the point of the concierge model to be able to handle a certain number of patients without overloading and burdening the office. I've been to the office several times, and there is no other patients jammed up and the assistant is sometimes not even sitting at their desk to acknowledge my presence (i.e. I end up waiting around looking to see if anyone is there).

If you have a concierge model for primary care, do you get to email your doctor directly? I'm annoyed and wondering if I switch to another concierge doctor, would I get the same lackluster service. [/quote]
I get better service at One Medical.[/quote]

I do too. WAY cheaper, as well. Not wild about the Bezos angle but I was a member long before Amazon bought it.[/quote]

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