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Reply to "Vanguard customer service is TERRIBLE"
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[quote=Anonymous][quote=Anonymous]Not helpful to the OP, but at VG, as at other institutions, the more valuable you are as a customer the better the service you (usually) receive. I am a Wealth Management client at VG and have direct access to a dedicated Advisor, with additional access to the Advisor's support staff. Any messages to them are usually replied to within a few hours, an I can schedule convenient telcalls with any of them when desired for any reason. This is part of the value proposition in return for the PAS fees I pay. [/quote] This- - I have over $1 million in personal assets at Vanguard and I get fast service. I don't need service very often, but when I do the are great. [/quote]
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