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Reply to "charging a no-show fee for a virtual appointment when the doctor was late"
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[quote=Anonymous][quote=Anonymous]I waited in the virtual waiting room for over 20 minutes past start of appointment time, eventually had to run to another call. About 30 minutes after the start of the appointment, I see a text on my phone saying the doctor "is ready to begin you appointment." Later I see in the portal they marked me as "no-show" for the appointment and want to charge a 50 dollars fee. Is this legal??? Shouldn't there be a record on their virtual appointment system that I signed in and was waiting for over 20 minutes? And this is an office that charges PATIENTS if we are more than 10 minutes late! What can you do in this situation? [/quote] I would recommend a couple of things. First contact the office manager and ask for a refund and explain why. If that doesn’t work (I would only ask once, but nicely) and then leave a review with a comment. These offices live and die by online reviews. Finally, I would file a dispute with my credit card. [/quote]
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