Reply to Living Social's "strict return policy"

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[quote=Anonymous]Just an FYI folks- Living Social apparently does not issue refunds even where a contractor will not return call or answer phone to schedule appointment or does not show up repeatedly.  My DS was coughing, so the air duct cleaning voucher seemed great.  The company would not answer or return messages 8 times to schedule.  I then looked up on BBB and they had an F.  I told living social that I didn't want the voucher as this is obviously a horrible company and would have thought they did some vetting before advertising.  Customer service said they have a "strict refund policy" and that I should try emailing the cleaner.  Seriously?  As a "one-time courtesy" she said she would offer a LS credit for the amount.  I said after hearing the policy, I was not happy with LS either.  So, now I have to dispute through mastercard.  When a fireplace cleaner advertised through Groupon didn't show up, I called and they issued a refund right away.  I told this to LS and they said, they just have a stricter policy.  So I'm done with living social.  Still wary about Groupon merchants after the fireplace thing, but at least I know that if the merchant is crap at least groupon will work with me.  [/quote]

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