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Reply to "I know it's mean, but i am kind of over people saying 'to x's point'"
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[quote=Anonymous]I find this a very effective way to connect with my clients. I’m an attorney, and I spend a lot of my day on client calls. I have to spend most of these calls talking and having people listen to me, so it’s a fine balance of giving clients the answers they want but also using these calls to communicate signals to clients to that they connect with you. Saying things like “to your point” “really great question” and “I completely agree with X” even if you don’t think their point was particularly important. You say things like this and you make everyone else on the call your advocate. Clients want attorneys who not only provide good advice but also, potentially more importantly, they want to be friends with their counsel. When I was a younger attorney, I would hear partners use these signals to clients and think it was masterful. I’ve tried to replicate these techniques as I’ve gotten more senior, because I think it makes clients really like me. [/quote]
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