Reply to Tipping/service costs in DC

Forum Index » Food, Cooking, and Restaurants

Reply to "Tipping/service costs in DC"

Subject:

Emoticons





More smilies

Text Color: Font: Close Marks

[quote=Anonymous]I think one problem with the specific service environment OP is talking about is that these places are often cutting back on and eliminating service positions at the same time they are imposing these automatic service charges. OP interacted very briefly with two service professionals (maybe a minute with the person taking their order and then likely less than that with the person who delivered the order). This is extremely different than a restaurant where you are being seated by a hostess and served by one or more waiters who are taking drink and food orders and visiting your table multiple times including processing your payment plus bussers clearing dirty dishes.

I went to a burger place yesterday where we ordered via a QR code at the table and got our own drinks and then paid via the app. Our only interaction with service in the restaurant was when someone wordlessly delivered our order -- this took them perhaps 2 minutes total and we interacted with them for less than a minute. No one checked on us after that and we bussed our own table.

The owner of that restaurant does not have to employ nearly as many service staff as a restaurant offering full service. If we give them 20% on service for ever meal there isn't the business just pocketing this. It's can't all be going to service staff because you're talking about a service staff of 2-3 people servicing an entire restaurant with 10-20 tables for a shift. Are those servers all making $30 an hour? I really doubt it.

We are seeing rapid increase in service charges at the same time we are seeing a rapid decline in actual service combined with increase automation and pushing customers to self-serve more. It doesn't add up.[/quote]

Options

	Disable HTML in this message
	Disable BB Code in this message
	Disable smilies in this message

Review message

Search Recent Topics Hottest Topics