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[quote=Anonymous]I am kicking myself for not taking pictures of the car when I returned it. The worker circled a small scratch at the bottom the windshield and asked whether I caused it. I said no because I genuinely don’t think I did.

A month later, I noticed a new charge on my credit card statement. I called and was explained that it was for windshield repair. I asked the agent to send me pictures since he mentioned them. As soon as he did, he said goodbye. I told him that I wasn’t done and that I had questions. He said he couldn’t stay with me anymore and had to hop on the next call.

After the call ended, I zoom in on the picture and I see one long horizontal crack at the top of the windshield that is no where near the tiny scratch at the bottom. I know for a fact that I didn’t cause this. The guy I returned the car to looked all over the windshield to see other issues and the one scratch he circled was the only one. pretty

They caused the crack to justify repair and charge me for it.

At this point, I am not mad about the cost, it’s the principle.[/quote]

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