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[quote=Anonymous]took me a 40 minute phone call, and then a 45 minute visit to a store (30 minutes of which i was back on the phone with customer service) to cancel my deceased parents cellphone account.

"oh, you can't cancel from a phone. you have to go to a store." 
go to store... "oh, we can't cancel accounts, you have to call this number"
... get off hold... "oh, i can't do that for you, you have to call customer service." 
"I did that already, they said i had to go to a store. i am sitting in the store. they say i have to talk to you." "i'll transfer you."
explain again. "oh, please hold while I work on that for you." 20 minutes go by... " I'm sorry, I'm getting an error, please hold."

store person overhearing, finally seeing the death certificate in my hand "oh, you didn't say you wanted to cancel *someone elses* account. we can help you with that. we'll make a note in the account. but you still need to talk to customer service".

And there is a seemingly endless list of tasks like these that I need to get through, some for them, some for me, all while working full-time and taking care of my toddler. I'm just... tired. so tired.

I need to redo my will. I need to call the cemetery. I need to figure out how to get the headstone updated. I need to close their bank accounts in another state. I need to file their taxes. I need to mourn, and come to terms with not being the daughter they wanted me to be, but I guess I have the rest of my life to do that. Oh, and between jul 4 and the 75th anniversary of NATO, local hospitals are preparing for a mass casualty event, so maybe the rest of my life won't be very long if I'm in the wrong place at the wrong time. My head hurts. My joints hurt. I should clear out half of my house so my kiddo isn't saddled with a mountain of useless stuff. I should go visit mom even though she doesn't know who I am. Oh, wait, I can't do that anymore. I should write notes and give money to all of the staff that took care of her for the last couple of years. I should...

Today's bout of despair brought to you by Verizon. Cue the James Earl Jones crossover voice cut: Bell Atlantic, you have failed me for the last time. [/quote]

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