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[quote=Anonymous][quote=Anonymous][quote=Anonymous]From an HVAC contractor:

Unfortunately you and your contractor are at the mercy of the manufacturer and their distributor regarding part availability.  This summer is honestly the worst we have seen and it doesn't seem like there's a manufacturer that's not struggling (we install Carrier/Trane/Mitsubishi and its a lot of the same situation).  Its worth calling Lennox consumer affairs and opening a case with them.  Its manufacturer dependent but they typically will authorize a unit replacement if a warranty party isn't available in X amount of days.  I would also reach back out to your contractor to see if they have any window units available (its what we do in this situation).           [/quote]

OP here. Thanks for your perspective. I can try Lennox.

The HVAC company, which has really good reviews and I've used before without problems, is no help whatsoever. I can't get past the woman who answers the phone. She basically barked at me yesterday "I told you it would take two weeks." I asked if they could provide window units and she told me to buy one myself.  I asked to talk to a manager and never got a a call back. This is really frustrating. I'm ready to switch to your company in the future![/quote]

You are being unreasonable. She can’t make the part appear. [/quote]

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