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[quote=Anonymous][quote=Anonymous]I actually DO have learning disabilities.  Here are a couple of suggestions: 
1. make good friends with the IT dept., specifically the IT trainer. I am not above bringing them cookies and shit. 
2. Figure out who is the calmest, best trainer of the IT department and make specially good friends with them. Then you can ask them for help often.
3. Just accept where you are and work around it. For the life of me, I can NEVER remember which buttons to press to take a screen shot. But if you google "how to take screenshot macbook pro" it will tell you. 
4. Write down the things you need to know how to do and how to do them. Put that next to or on your monitor. Refer back to it as needed. Just let go of the shame. If I don't have to do something on the computer every day, I forget how. So I write it down. I write down TONS of shit you'd think any asshole could remember. But I can't. So instead of panicking that I don't know, I just accept where I am and write it down.[/quote]

I am an IT person who does end user support. You don't need to bring me food - but it's a nice touch ;-) - but if you really do need step by step instructions in writing with screenshots, be up front and say that.  I am happy to create that kind of cheat sheet..  If you prefer information verbally, explain that to the IT person.  Ask them to sit with you a few times as you go through the steps.  You do the actions but they guide you verbally.

If it's an program you don't use very often, just tell the IT person you don't use it often and you need help with it. I have several staff that I help with the same program year after year on a bi-annual or every other month basis. I don't expect them to remember how to navigate a program they rarely use.[/quote]

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