Reply to How do you maintain expectations over years with long term Nannies?

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Reply to "How do you maintain expectations over years with long term Nannies?"

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[quote=Anonymous]This has happened to me twice now.

We hire a nanny, and over time build a great relationship. My family is very generous and we put a high value on a quality nanny. Part of this generosity is financial and another aspect of it is offering flexibility and grace when it comes to things like time off or life situations.

Then, at around the 3 year mark, I start to feel taken advantage of. As one example, at the absolute last minute a couple weeks ago (as in, at 8:50 when we were expecting her to arrive at 9!!!!!), the nanny says she won’t make it because her son has a sports tournament and she needs to be there. This was a bit of a shock since presumably the tournament wasn’t a surprise. She could have taken it off, but it would have helped to have notice so we could plan. Then this happened nearly every day that week with her constantly moving the schedule around.

We let it go because it was unusual for her after 3 years working together. But now she’s pulling the same stuff again. Last minute schedule changes, which ALWAYS result in her working fewer hours and us still paying for them. And it’s a nightmare for us not just for operational reasons, but financial ones too. We pay her guaranteed hours and historically have not been sticklers about it and we still pay her even when she needs to leave early or come late or take a day off here and there. Essentially we give her a certain amount of flex in her schedule in addition to guaranteed PTO.

This has happened now with two different nannies, and both times around the 3 year mark. Which makes it super hard to reset expectations because our kids are extremely attached to her and she’s deeply integrated into our family and we depend on her. It makes it hard for me to hold her accountable because I really NEED her, and love her.

How have others handled this?[/quote]

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