Reply to Has your insurance company suggested a case manager for your DC with MI?

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Reply to "Has your insurance company suggested a case manager for your DC with MI?"

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[quote=Anonymous]I work in an insurance program and I have a kid with serious  health issues that have resulted in over a dozen hospitalizations and two residential treatment stays plus things like PHPs, IOPs, therapy and psychiatric outpatient treatment. So I have experience on both ends.

From a professional experience, I see so many people struggle to find care and providers. We have the ability to fast track you and get almost immediate appointments. We can get your providers to do the paperwork you need for benefits, such as FMLA, ADA and workers comp timely so your benefits aren’t unnecessarily delayed. We can find you emergency appointments. We can find you transportation to appointments.

Our case management services are separate from benefits decisions until/unless your claim is found not to be covered and then you wouldn’t be eligible for case management anymore. People are skeptical of the services but they really are beneficial to those who take advantage of them.

From a personal perspective, they were only good where the case manager knew the service area. So if we were assigned someone from Michigan, well, it wasn’t so helpful because people who aren’t from here don’t get things like that a 5 pm Friday appointment 3 miles away can be a four hour drive. [/quote]

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