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[quote=Anonymous]OP, this is so so so so typical. Of course they are going to try to insist that something is hypercare, included in the sow, "punchlist", etc. etc. I'm sorry they did it in a gaslighting way, but that's why these sows and contracts are written in an airtight way (HOPEFULLY). I don't understand why you are dealing with this as sales. It's usually the implementation team that would be communicating this to the client. Are you a small shop?[/quote]
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