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Reply to "Mercedes dealership forgot about us? Loaner for six weeks?"
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[quote=Anonymous]Our warrantied SUV went in for routine warranty work. They confirmed they had the part and it would take a week or two because they were backed up. They gave us a loaner SUV, the same model as our SUV. Now six weeks later and no update. They have my personal cell phone as they called prior to confirm appt and they also texted the loaner contract when I dropped off. It seems like they forgot about us. Are we ethically obligated to contact them or just let them figure it out? We don't mind the loaner, it's basically putting miles on their SUV instead of ours.[/quote]
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