Reply to VRBO host claiming we cracked the stove top

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Make sure all communication is through VRBO.  If you didn't do it, then deny deny. If you purchased the damage insurance through VRBO, then they'll make a claim against that, and you won't be responsible for additional.

You're at a real disadvantage since you didn't take pictures / videos.  [/quote]

Yes we had purchased the damage insurance through vrbo for 59 dollars. But I’m confused because the vrbo damages policy says the host has 14 days after checkout to file a claim and she filed it 25 days after checkout which is why it feels so shady.  I just want to make sure she can’t come after us if the insurance policy doesn’t pay and vrbo wasn’t able to answer my question, they said talk to the insurance company and I’m having a hard time contacting the insurance company. [/quote]

Tell her this and stop responding. Someone else probably did it and she’s blaming you. [/quote]

And document all this in writing with VRBO as PPs have mentioned.  VRBO should be able to answer basic questions, and if the insurance isn't responding, they should be able to help you with that too.[/quote]

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