Reply to Negotiation with insurance after big water leak ... help me!

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[quote=Anonymous]We went through this recently. Prepare to be lowballed. You can argue with the insurance company, but ultimately they control how much they will reimburse you.

We got three quotes on the repair work, including one from a company that was on the insurance company's list of contractors. Insurance gave us less than the lowest estimate -- substantially less, with us being on the hook for $10K+, depending on the estimate. They also sent out their own estimator/adjustor in addition to the three quotes we got. DH wrote an angry letter with documentation of costs of even very basic materials, and I think they ultimately adjusted the amount upwards slightly, but still not enough to cover the actual cost of repair/materials/labor in the DMV. They have their own  tables of what they say everything SHOULD cost, and based on number of square feet and so on, that's what they give you--regardless of how much the actual cost is where you live.

Since the area affected by the leak was original to our mid-aughts house, none of the materials are easily replaceable, and we had the choice to do a barebones fix and a full upgrade later when we got around to it, or do the upgrade now, understanding that we're taking on a lot of additional cost OOP. We're biting the bullet and doing the repair + renovation rather than do it twice. So the insurance payout is basically helping to defray the costs somewhat, but not even the full cost of the repair work. It sucks and luckily we can afford it.

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