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[quote=Anonymous]Like many of us, I ordered eclipse glasses on Amazon.  They were supposed to arrive yesterday.  At 10pm I get notified that they are now arriving on 4/10.  I call and the customer service agent continues to tell me to be patient and they are sorry for the inconvenience, but isn’t it great that they will be here by the 10th.  I repeatedly try to explain no, because the eclipse visible from North American (relevant because she clearly was not) is visible today only.  She tells me things happen and I can simply return the package on 4/10.  So now, I have no glasses (needed them for school this am, went out at 10:30pm last night and the CVS and 7-11 didn’t have them) and I am now expected to go through the hassle of returning this?  I am convinced that they overcommitted and couldn’t deliver (it was through the overnight delivery service, so it is basically local delivery).  Im not kidding - they could not have cared less.  Meanwhile, they keep hiking their fees and their service gets worse.   I relied on a service, paid for a product, and received the benefits of neither.  In any other industry, that would be fraud. In this case, it’s an “inconvenience”. Anybody else in the same boat?  [/quote]

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