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Reply to "Booked through hotels.com and hotel doesn’t have my type of room. What do I do?"
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[quote=Anonymous][quote=Anonymous][quote=Anonymous]If hotel is being truthful, they owe you nothing. Hotels.com owes you a refund. Consider this a lesson learned and always book direct with the hotel. I don’t think Hotels.com is cheaper and if you book direct, you have more recourse if something goes wrong and/or you have to change plans.[/quote] +1 Learned this lesson the hard way with airline booking.[/quote] Not always. Currently at a Marriott I tried repeatedly to book directly through Marriott. Two devices and three browsers later I called them. They said their online reservation system was down and they could book me over the phone but could not honor the rate seen online. So I booked with Expedia for the original rate -$200 less. Ridiculous. No issues. Wish I hadn’t wasted an hour of my life trying to book direct with Marriott. The place sure is nice though! [/quote]
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