Reply to Gucci Handbag Repair

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[quote=Anonymous]I purchased a hobo-style handbag in 2019 from the website. Around two or so years later, the seam started to tear at the handle. Without realizing that Gucci does repairs, I stopped carrying it, put it in my closet, and let it collect dust. I recently discovered that they do repairs, so I submitted an inquiry. I sent about 15 pictures of the bag to confirm it was real and waited two weeks for a follow-up.

I received a response today, and I am taken aback. Gucci wants $215 to repair and an estimated 10-14 week turnaround to complete the work. I'm annoyed at the price to fix it, considering that it tore relatively soon after purchase and how long it will take.

Also, this is the second bag I've purchased that didn't hold up well, so I may be done with Gucci, but I want to salvage this one since it's salvageable. I purchased the first bag in 2007, and the foil started peeling after 2-3 years, so I gave it to my neighbor's daughter.

Has anyone else had a similar experience, and are there reasonable alternatives to get the repair done elsewhere? [/quote]

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