Reply to WWYD? - sort of a customer service/repairman question

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[quote=Anonymous]Long story short - today was supposed to be the 4th visit by my friendly GE repairman to repair my oven. On every visit some new issue that was caused by the first repairman or a new part being installed has arisen. The second repairman (Larlo) has ordered parts and kept the estimate the same.

Their scheduling process is terrible, but I scheduled this follow up with Larlo in person as he ordered yet another part for the oven. Well, I got a call from his colleague this afternoon asking me about the scheduled repair and if I was aware that this was going to cost $800. I said no, that's definitely not what I understood and that I thought I was booked with Larlo who told me there was no additional cost because of human and product error. He quickly got off the phone with me and I have not heard another word.

Would you call and try to schedule Larlo again or would you turn to another appliance repair person at this point? I have a guy I've used for my clothes dryer. If he couldn't do the repair I think he would steer me to someone who could.

WWYD?[/quote]

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